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SHIPPING & RETURNS

SHIPPING POLICY

We are committed to delivering your order safely and with full transparency throughout the entire process.

Orders are processed within 1–3 business days after payment confirmation. Once shipped, a tracking number will be provided so you can monitor your delivery.

Shipping times across Europe typically range from 7 to 20 business days, depending on the destination country and local logistics conditions. Please note that delays may occasionally occur due to customs procedures or high-demand periods.

For international shipments, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Please ensure that your shipping details are accurate at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

We remain responsible for your order until it is successfully delivered to your address.

If you have any questions regarding your shipment, our support team is available to assist you.

RETURN & EXCHANGE POLICY

We want you to feel confident when shopping with us. That’s why we offer a transparent and fair return policy.

In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To be eligible for a return, the item must be unused, in perfect condition, and in its original packaging.

Once you request a return, you will have an additional 14 days to send the item back. After we receive and inspect the product, your refund will be processed using the original payment method.

Return shipping costs are the responsibility of the customer, except in cases where the product is defective or there was an error in the order.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos or videos as proof. In such cases, we will offer a replacement at no additional cost or a full refund.

Exchanges are subject to product availability. If the desired item is not available, you may choose to receive a refund instead.

Sale items or personalized products may not be eligible for return, as permitted by applicable laws.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

If you have any questions, our support team will be happy to assist you.

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